Samir Shah

Advanced Technical Account Manager, Professional Services @Check Point Software

CA

Job Duties And Responsibilities • Design and Architecture consulting services of Check Point products in Cloud AWS, Azure, GCP and On-prem environments • Support during upgrades/migration/maintenance windows, either on-site or remote assistance • Proactive Health Checks, Best Practices, Optimization and fine-tuning on Check Point products • Coordination with R&D, TAC, and PS consultants on upcoming projects • Review of high severity/critical service requests to ensure proper handling and attention • Training and Workshops related to Check Point technologies • Collection, analysis and change recommendations of configuration information • Recommend actions based on analysis • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Conduct weekly status conference calls and Quarterly Service Report (QSR) review with the customer. • Work closely and provide direct technical email and phone support to the customers in the AMERICAS Region. • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support requests, completion of requests for information and documentation.

Maharashtra State Board of Technical Education, Mumbai

Diploma, Computer Engineering, First Class

University of Mumbai

Bachelor of Engineering (B.E.), Information Technology, First Class