Samir Sachdeva

About Samir Sachdeva

Experienced Business Analyst Manager with a strong track record leading technical integrations, process improvements, and cross-functional initiatives. Proven ability to manage complex implementations for enterprise-level clients, streamline operations, and drive measurable outcomes. Skilled at bridging business and technical teams to deliver scalable, customer-focused solutions.

Experience

1. Business Analyst Manager

   Emburse

   Nov 2023 — Present · Los Angeles, CA, US

   Partner with major financial institutions (Visa, Mastercard, American Express) to streamline file-based integrations, reducing average integration timelines from 4–6 weeks to 3–5 days.• Manage end-to-end financial and travel system integrations for multinational Fortune 500 clients• Collaborate with Product, Engineering, and Support teams to modernize workflows, eliminate bottlenecks, and reduce technical debt.• Establish and documented Technical Shared Services Zendesk SLAs and operational policies, reducing tickets open longer than 60 days by over 50%.• Lead customer escalation management for the Technical Shared Services team, serving as the primary point of contact for high-priority issues and driving timely resolution across cross-functional stakeholders.

Education

• UC Irvine

  Informatics, Organizations and Information Technology

  2011 — 2015

• Oxford Academy

  High School, General Studies

  2006 — 2011

Skills

• Start-Ups
• Microsoft Office
• Information Technology
• Product Development
• Organizational Development
• Microsoft Word
• Marketing Communications
• Python
• Scrum
• Public Speaking
• Informatics
• Public Relations
• Organizational Leadership
• Technology
• Project Management
• Human Computer Interaction
• Marketing
• Software Documentation
• Social Media
• Social Entrepreneurship
• Leadership Development
• Leadership
• Cross-Functional Team Leadership
• Social Media Marketing
• Agile Project Management
• Microsoft Excel
• Powerpoint
• Entrepreneurship