Samir Pendurkar

Experience

1. Senior Business Development Manager

   Urmila International Services Pvt. Ltd

   Jan 2024 — Present · Mumbai, IN

   Expand and enhance business relationship with customers and contribute to enhanced sales performance, profitability, customer satisfaction and market share.Negotiate major supplier status with new accounts. Develop strategic initiatives to achieve and exceed objectives for these new accounts.Communicate terms and conditions, servicing issues and pricing structures related to key customers and other contractual obligations, to internal departments (i.e. finance) at the commencement of the contract.Build and maintain relationships with customers at a level. Identify/develop new accounts within the major clients.New client’s development and ensuring reoccurring business by constantly been in touchAcquisition of key accounts & Account Management.Initiating & developing relationships with key decision makers for business development.Identifying prospective clients from various sectors thereby achieving business targets.Managing customer service operations, ensuring customer delight by achieving delivery & quality service quality in the shortest possible time.Coordinating with back-end operation team to provide the services as per customer’s satisfaction.Generating leads for new business by running promotional mailers, cold calling etcAbility to identify and assess customer response and introduce services as per customer demand/needsPerforms and models service standards in all interactions with customersEducates and directs customers to appropriate delivery channelsLead generation, planning and hosting events and closures.Understand and communicate to businesses key industry trends. Proactively develop new account and industry strategies around this data.

Education

• D.A.V COLLEGE

  Bachelor's Degree

  2002 — 2004

• University of Mumbai

  Bachelor's Degree

  2005 — 2007

Skills

• Automation
• Engineering
• Product Development
• Scada
• Business Strategy
• Team Management
• Manufacturing
• Negotiation
• Sourcing
• Business Development
• Performance Appraisal