Samir Ndreci
Aspiring Cybersecurity & IT Specialist | Brooklyn College Computer Science 2025
- Role
- Shift Lead at Dunkin'
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Samir Ndreci
I’m a driven graduate of Brooklyn College with a passion for cybersecurity and IT looking…
Experience
Shift Lead
Aug 2021 — Present · Staten Island, NY, US
Supervise and train a team of 10+ employees, setting clear performance goals and consistently achieving highcustomer satisfaction ratings.Coordinate daily operations to ensure compliance with company standards and health/safety regulations,reducing policy violations to zero percent over a month.Resolve customer complaints and operational issues in a fast-paced environment by identifying root causes andimplementing immediate, effective solutions.• Communicate store goals and updates during shifts, ensuring cross-functional coordination with otherlocations on stock replenishment, staffing needs, and promotions.Utilize digital scheduling and point-of-sale systems to maintain accurate records, optimize staffing, andstreamline customer transactions. In addition, handle cash management and end-of-day financialreconciliations with consistent accuracy.
Education
Brooklyn College
Bachelor of Science - BS, Computer Science
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