Samir Mukherjee
Business Process Lead at Tata Consultancy Services
- Role
- Process Enabler at Tata Consultancy Services
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Samir Mukherjee
Started my Career as a Support Executive in 1993 in IT field. Joined BPO in August…
Experience
Process Enabler
Sep 2011 — Present
Check and deliver customer\'s(end user\'s) requirements.
Skills
- Business Process Outsourcing (Bpo)
- Erp
- Mis
- Pmp
- Management
- Call Centers
- Consulting
- Leadership
- Vendor Management
- Sdlc
- Telecommunications
- Service-Level Agreements (Sla)
- Management Information Systems (Mis)
- Business Intelligence
- Process Management
- Crm
- Business Analysis
- Software Project Management
- Business Process Re-Engineering
- Team Leadership
- Operations Management
- Workforce Management
- Team Management
- Customer Relationship Management (Crm)
- Requirements Gathering
- Resource Management
- Six Sigma
- Offshoring
- Bpo
- IT Service Management
- Business Transformation
- Solution Selling
- Business Process
- Service Delivery
- Solution Architecture
- Requirements Analysis
- Business Process Improvement
- Sla
- Pre-Sales
- Itil
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