Samir Gupta

About Samir Gupta

A senior Digital Transformation, CX, Data analytics and Strategic Change leader with over 3 decades of experience across functions and industries. Significant expertise in GICs set up and growth, with deep knowledge in the BFSI sector. Strong consulting skills and business acumen.Led large teams across geographies, experience in working across organisational silos and guiding teams towards achieving challenging results. A thought leader with credible experience in driving Customer Experience, process innovation, intelligent automation, transition management and technology implementation.Certifies SAFe 5 Agilist, Certified Six Sigma Black Belt and ISO Registered Lead AuditorSpecialities: Large Scale Multi-Site Operations, Re-engineering, Digital Transformation, Customer Experience and NPS, Target Operating Model, Process Excellence, Risk Management, Six Sigma and Business Transformation

Experience

1. Leading Operations of all the Key Support Functions at Global Service Centre in Kolkata Including Quality, Business Administration, Physical Security, Internal Control, Business Continuity Management, Compliance, Internal Communication, Migration and Capacity Management Create an Environment of Shared Services, by Ensuring the Various Departments Within Shared Services are Working Closely with each other, and the Customer has One Face for all their Support Needsadherence to Agreed Policies, Procedures, Slas Established by Shared Services Making Decisions and Authorizing Transactions Within Limits and Policy on Site Local Implementation of Projectsmanage and Monitor the Implementation of Security and Fraud Risk Policy Ensure Following of the Internal Control and Operation Risk Policies on Site Effectively Control the Shared Services Capex and Revenue Expenditure Within Approved Plan Provide Overall Strategy and Direction to all Six Sigma Programs Set up Quantified Slas for all Support Functions and Improved Internal Customer Satisfaction Level by 7 Lead the Project to Consolidate the Operations over the Weekend in One Site which Lead to Annualized Saving of Usd 100kdelivered a Saving of 10 over the Approved Budget in 2008

   HSBC

   Present

Education

• Cornell University

  Executive Managment Programme, Business Administration and Management, General

  2015 — 2016

• Laxminarayan Institute of Technology

  B.Tech, Chemical engineering

  1990 — 1994

• Indira Gandhi National Open University

  Post Graduate Diploma in Marketing and Financial management, Management

Skills

• Leadership
• Change Management
• Production Managment
• Operations Management
• Production Management
• Six Sigma
• Management
• Performance Management
• Strategy
• Business Transformation
• Business Process Improvement
• Service Delivery
• Customer Service
• Process Excellence
• Auditing
• Process Improvement
• Project Management
• Quality Assurance
• Risk Management