Samir Chanawala
General Merchandise Assistant Manager @Walmart Canada
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WORK HISTORY
General Merchandise Assistant Manager @Walmart Canada
Brandon, MB, CA
EDUCATION
Parul University
Bachelor of Technology - BTech, Information Technology
Fanshawe College
Postgraduate Degree, Business and Information Systems Architecture
ABOUT SAMIR CHANAWALA
Me in 10 secs- Transitioned from IT support specialist to a leadership role in customer service and retail management- Experienced in enhancing customer experiences, team management, and IT support across various industries- Passionate about problem-solving, technology, and delivering exceptional service. An effective communicator who thrives in high-pressure environments.Me in timeline:20••••24:Currently optimizing store standards and customer experience as Assistant Front Store Manager at Shoppers Drug Mart, focusing on profitability and team management.20••••23:As Lead Customer Service Manager at Walmart Canada, led a team to exceed performance targets through effective coaching, resolved high volumes of customer inquiries, and significantly improved customer satisfaction and sales through strategic initiatives.20••••21:At ForAChange Pvt. Ltd, provided IT support services, enhancing service delivery and system efficiency for over end users, significantly reducing resolution times and conducting IT training.Education- PG Certification in Business and Information Systems Architecture with core knowledge in Network Design and Security, IoT and Data Management- B.Tech in Information Technology, complemented with certifications in IT support, cybersecurity, and cloud computing. Cisco Packet TracerCustomer Relationship Management (CRM)Jira Service ManagementAmazon Web Service (AWS)ArduinoGoogle Cloud (Firebase)Microsoft 365 Zendesk
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