Samir Banait
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- Role
- Assistant Manager at WNS
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Manager
Jan 2020 — Present · Nashik, IN
Lead and manage a team of 30+ professionals responsible for end-to-end export documentation processes.• Handle customer/client escalations promptly to ensure effective resolution and satisfaction.• Drive process automation strategies to enhance efficiency and reduce operational delays.• Oversee work allocation, shift scheduling, and productivity tracking for optimal team performance.• Conduct weekly team briefings, addressing feedback, performance reviews, and operational updates.• Ensure adherence to key performance indicators (KPIs) and SLA targets, aligning with business objectives.• Analyse operational reports and data insights to recommend process improvements.
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