Samuel Immanuel
ITSM Pro | Simplifying IT Processes | Consultant
- Role
- Consultant at Deloitte
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Samuel Immanuel
Technical Consultant with 4+ years experience in ITSM and Project Management…
Experience
Consultant
Dec 2024 — Present · Mumbai, IN
Specialize in implementation and customization of ManageEngine tools including ServiceDesk Plus (Cloud & On-Premise), SupportCenter Plus, AssetExplorer, OpManager, and Analytics Plus, Endpoint Central• Design and deploy ITSM and ITAM solutions tailored to client requirements• Configure modules such as Incident, Service, Problem, Change, and Asset Management with ITIL best practices for enhanced service delivery• Develop custom workflows and business rules using Deluge scripting• Integrate ManageEngine products with third-party platforms via REST APIs• Conduct requirement analysis, solution design, and end-to-end product rollouts• Customize dashboards, reports, and templates to align with client processes• Deliver product training and knowledge transfer to IT teams• Collaborate with cross-functional teams and client stakeholders for smooth project execution• Work on RFPs and collaborate with directors to create client-focused proposals that help win contracts
Education
University of Mumbai
Bachelor's of science , Information Technology
2018 — 2021
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