Sameeksha Tupe
Major Incident Manager| problem manager | ITSM | Service Recovery | RCA | SLA Expert |
- Role
- Senior Executive - Program and Project Management at LTIMindtree
- Location
- Aurangabad, IN
- LinkedIn followers
- 500 followers
About Sameeksha Tupe
Detail-oriented IT Service Management professional with hands-on experience in Incident…
Experience
Senior Executive - Program and Project Management
Aug 2025 — Present
Major Incident Manager • Led the end-to-end management of critical and high-severity incidents, ensuring minimal business impact and timely service restoration. • Acted as the primary communication bridge between technical teams, stakeholders, and leadership during live incidents. • Facilitated war rooms, coordinated global support teams, and ensured quick root cause identification and resolution. • Provided real-time status updates, executive summaries, and post-incident reports to leadership and clients. • Drove process improvements to enhance incident response time, escalation management, and overall service resilience. Problem Manager • Conducted detailed Root Cause Analysis (RCA) for recurring and major incidents to identify systemic issues. • Worked closely with engineering and operations teams to design permanent fixes and preventive action plans. • Maintained and tracked the Problem Management backlog, ensuring timely resolution and progress visibility. • Created and implemented Knowledge Base Articles (KBAs) to support proactive issue management and reduce repeat incidents. • Collaborated with ITSM teams to align Problem Management practices with ITIL framework and organizational goals.
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