Samiksha Singh

Manager Sales & Operations at Bharti Airtel || Ex- Executive Manager @ Byjus || MBA || Program Management || Process Management || Growth Manager || Business Strategy || Category Manager || Escalation Handling

Role: Manager Sales and Operations at airtel
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Samiksha Singh

As Manager Sales and Operations at airtel, I oversee prepaid and broadband operations…

Experience

Manager Sales and Operations
airtel
Jun 2023 — Present · Gurugram, IN
1) Managed and expanded Prepaid/Broadband business operations across the Ghaziabad sub-zone, overseeing 3+ distributors, field sales executives, and distribution partners, with a revenue portfolio exceeding ₹3 Crores.2) Designed and executed strategic sales initiatives and incentive programs to accelerate customer acquisition, expand market share, and maximize profitability. 3) Monitored and optimized key sales and distribution KPIs, including CMS, SOGA, SSO, LSO, GAD, NC, P2P, FTTH, FWA, Airtel Payment Bank, PLI Management, and PIPO, ensuring consistent channel performance and operational efficiency. 4) Collaborated cross-functionally with Marketing, Network, Commercial, and Customer Service teams to drive customer satisfaction, reduce churn, and elevate brand perception. 5) Coached & mentored Sales teams, fostering a performance-oriented culture focused on accountability & quarterly target achievement. 6) Leveraged advanced Excel tools (VLOOKUP, SUMIF, COUNTIF) and sales analytics to track trends, evaluate performance, and refine go-to-market strategies. 7) Spearheaded customer engagement programs and loyalty initiatives to drive long-term revenue retention and brand affinity. 8) Achieved consistent recognition from CEO and Sales Head for exceeding sales targets and delivering strategic business results. 9) Managed revenue diversification through inside sales efforts across prepaid and postpaid broadband portfolios. 10) Implemented structured sales processes and automation tools, significantly improving lead conversion speed and sales productivity. 11) Conducted market intelligence and competitive benchmarking to anticipate industry trends and continuously optimize sales tactics. 12) Focused on attaining 5-star benchmark metrics through continuous monitoring, coaching, and execution of performance improvement initiatives. 13) Engaged in extensive cross-functional collaboration with Executive Committee (EC) members to achieve business objectives.

Contact information

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•••••@airtel.com
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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