Samiir Sohoboo
Ground Crew @Jet2.com and Jet2holidays
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WORK HISTORY
Ground Crew @Jet2.com and Jet2holidays
London, GB
Delivered high-quality customer service in a fast-paced airport environment• Assisted passengers with check-in, boarding, and general enquiries• Followed strict safety, security, and operational procedures• Worked collaboratively with ground operations teams to ensure on-time departures• Maintained professionalism under pressure while handling diverse customer needs
EDUCATION
GBS
Bachelor of Science - BSc (Hons), Business and Tourism Management in collaboration with ( Canterbury Christ Church University )
Netcom Training
Level 3 NIST & CompTia+ , Computer/Information Technology Administration and Management
Canterbury Christ Church University
Bachelor of Science - BS
ABOUT SAMIIR SOHOBOO
I am an operations and customer service professional with extensive experience across logistics, retail, and service-driven environments. I have a strong background in managing day-to-day operations, coordinating teams, resolving customer issues, and improving service processes to achieve high satisfaction levels.Previously, I managed delivery operations, routing, scheduling, and customer communication, consistently maintaining service standards above 98% satisfaction. I also bring long-term experience in operations management, staff coordination, and quality control within fast-paced business environments.I am recognised for my reliability, problem-solving approach, and ability to work calmly under pressure while supporting both customers and colleagues. I am now seeking opportunities where I can contribute operational expertise, customer-focused service, and continuous improvement within a professional organisation.
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