Samidha Phadtare
Customer Success Manager || Cross DomainCollaboration || Digital Transformation || Fintech || BFSI || Compliance || B2B
- Role
- Manager, Customer Success at Phi Commerce
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Samidha Phadtare
FinTech and Startup Enthusiast with 7+ years of experience in the BFSI and Payment Gateway Domain.Seasoned Customer Success Manager with a proven track record of supporting diverse industries, including Retail, Logistics, Government PSUs, Education, and Stock Exchanges. Skilled in banking operations, service management, and MIS, with a strong background in fostering client relationships and driving business growth.
Experience
Manager, Customer Success
Sep 2018 — Present · Pune District, IN
Merchant Service Management -Resolving customer issues on priority and maintaining good merchant relationship. Timely taking their feedbacks/Monthly review calls, regular follow ups for issues, concerns, current process, being approachable. To monitor day to day transactions and approach the merchant to increase the transactions. Retention of Key Merchants Responsible for providing after sales support to the existing merchants to achieve a high percentage of merchant satisfaction and retention.ACQUIRER EGAGEMENT1. Take the ownership to create the acquirer MID for onboarding the new merchants by providing them all the required data.2. To ensure that the MID need to be released within a TAT and take follow up for the pending tasks3. To analyze the best commercials amongst the acquirer and shift the accounts according to the business requirements.4. To make sure that all the payment modes activated top banks activation, card networks activation etc for the new and existing merchants.5. After receiving the credentials form acquirer sides provide it to the integration team for configurations.INTERNAL COLLABORATIONI take follow ups within the internal departments for client issues/requirements and revert it back to the client. proactively solving customer issue with minimal support ensuring internal collaboration within teams for customer delight.1. Support – Coordinating with the support team for technical issues of clients and to get the data from backend with the help of them.2. Operations – For any financial, settlement issues, refund issues I coordinate with the ops team. Integration – I generally use to coordinate with the integration team for get the updates of new merchant onboarding status, and arranging required credentials for configuration.4. Sales – Coordinate with the sales team for the new merchant onboarding for proper documents agreements and get updated them the status for MID creation
Education
St. Vincent's High School
HSC
Mount Carmel Convent High School
SSC
ST MIRA'S COLLEGE FOR GIRLS PUNE
Bachelor of Commerce - BCom
Skills
- Employee Engagement
- Human Resources
- Management
- Team Management
- Talent Acquisition
- Recruiting
- Bpo
- Performance Management
- Hiring
- Vendor Management
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