Samiul Islam
Assistant Manager @Bangladesh Online
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WORK HISTORY
Assistant Manager @Bangladesh Online
Planning and designing system and network solutions for new as well as existing customers.\\\\n. Maintaining inter departmental communication.\\\\n. Communicating and responding to customers (including domestic and foreign) over email and phone.\\\\n. Delivered the highest level of support, assistance, and professionalism to each customer to uphold company commitment to service.\\\\n. Planned and organized onsite technical support by keeping track of CRM System and Ticketing System.\\\\n. Planned, supervised, and coordinated free Wi-Fi zone project for Hazrat Shahjalal International Airport.\\\\n. Research and development for adopting new technologies.\\\\n. Mentoring, leading and training up team members.\\\\n. Working on cyber security including Vulnerability Assessment (VA).\\\\n. Attending pre-sales technical meetings.\\\\n. Working on Linux and Microsoft environment of BOL core system as well as customers.\\\\n. Designing service improvement plans and implementing them accordingly.\\\\n. Communicating suppliers for device procurement.\\\\n. Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location. Purchased different hardware accordingly.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Fulbari J. M. High School
High School, Secondary School Certificate, 4.06
Jagannath University
Master's degree, Computer Science
IBAIS University
Bachelor’s Degree, Computer Science, 3.58
Kurigram Polytechnic Institute, Kurigram
Diploma In Engnieering, Computer Technology, 3.52
ABOUT SAMIUL ISLAM
To accept challenges with great responsibility, potential, for career in national or multinational company where I can work independently in a challenging environment to develop personal skill and efficiency to do something creative. Face to face, Over phone, Team viewer, Remotely user support various operating systems, Troubleshooting, Manage Customer & Administration & Team, Hard work, Good Communication & Interpersonal Skill, Analysis & Planning, Self-motivated and energetic, Able to work accurately under pressure & independently, Documentation & reporting.
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