Samia Munmun
Electrical Engineering Graduate | Actively seeking internship/Full time entry level opportunities
- Role
- Consumer Support Agent at Ingram Micro
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Samia Munmun
At Bright Horizon Institute, my current role as a Faculty Instructor leverages my…
Experience
Consumer Support Agent
Apr 2025 — Present · Buffalo, NY, US
Handled inbound and outbound calls, addressing inquiries and providing follow-up support in a professional and friendly manner• Maintained detailed documentation of all interactions, ensuring accuracy for audit and internal control purposes• Performed administrative duties including email routing, ticket resolution, and support tasks in a remote setting• Demonstrated strong communication and troubleshooting skills while effectively assisting individuals, including those withdisabilities• Developed solid knowledge of program rules and operating platforms to ensure efficient and informed customer service.
Education
Erie Community College
Electrical and Electronics Engineering
2017 — 2017
University at Buffalo School of Engineering and Applied Sciences
Bachelor's degree
2017 — 2020
Buffalo State College
Electrical and Electronics Engineering
2016 — 2016
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