Samia Bentayeb
Collections Agent @Bell
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WORK HISTORY
Collections Agent @Bell
Laval, QC, CA
Proactive communication with consumers through inbound and outbound calls, providing assistance in resolving delinquent accounts- Effective use of collection techniques while emphasizing a caring customer approach, leveraging my excellent professional communication skills- Meticulous updating and documentation of customer files- In-depth analysis of files with a view to proposing appropriate solutions.
EDUCATION
Pôle Paris Alternance (PPA)
Bachelor of Business Administration - BBA
INSIM
BTS
Hopwoodhall Coll
Ascentis award in ESOL
Sciences and Technology University of Oran - Mohamed Boudiaf (USTO-MB)
ST (Science and Technology)
Cégep de Sherbrooke
AEC
ABOUT SAMIA BENTAYEB
Drawing from diverse professional experiences, I have developed a genuine passion for customer relations. I have held roles as a collections specialist, customer service agent, telecommunications sales representative, automotive sales advisor, and office manager for a business association. Furthermore, I hold an AEC in Management Techniques and Accounting from Cégep de Sherbrooke, and a Bachelor\'s degree in Business Administration from PPA Business School in Paris. My journey has equipped me with a strong expertise in customer relationship management, sales, and administrative oversight. I am consistently seeking fresh opportunities to leverage these skills and contribute to the success of any company willing to place their trust in me.
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