Sami Yassin

Salesforce Administrator and Business Analyst @It Is Fantastic

US

Utilizing acquired knowledge of Salesforce.com (Sales Cloud, Service Cloud, Marketing Cloud) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionalityDrive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are metLead requirement and design sessions with business partnersProvides support to multiple Salesforce users and act as the primary point of contact for end-user support.Maintains and customizes Salesforce.com scopes such as users, roles, profiles, groups, leads, campaigns, accounts, contacts, opportunities, activity tracking, record types, security and sharing rules, custom objects, fields and page layout customization to support vital business functions.Conducts 1:1 training on an on-going basis to support VPs, sales reps, marketing and learning consultants in-office and virtually via GoToMeetingCreate training materials based on business requirements and highly utilized functions & helps streamline processes for maximum productivityDevelops and manages in-depth dashboards and reports for all team functions on both management and individual levels.Creates and maintains workflows to trigger web to lead assignments, round robin assignments, notifications of a closed sale, automate reports to certain users etc.Data Management: import/update/export/deletion; creates and educates best practices for enriching data quality; validation rules to support these best practices when possible