Sami Hartley
Senior Multi Unit Account Manager at HMS
- Role
- Senior Multi Unit Account Manager at North Hospitality
- Location
- Lees Summit, MO, US
- LinkedIn followers
- 500 followers
About Sami Hartley
Experienced Account Manager with the drive and passion to provide exceptional customer service. Skilled in communication, customer retention, sales and out of the box thinking. Strong Account Management professional with a proven record of customer relations, internal relations and sales.
Experience
Senior Multi Unit Account Manager
Sep 2014 — Present · Lenexa, KS, US
Accelerate sales revenue of Oracle Hospitality/MICROS Point of Sale System and Brink Point of Sale System, and additional software/hardware products by accurately presenting features, benefits, and return on investment to new and existing customers• Guide and support all HMS multi-unit customers, covering company territory of Nebraska, Missouri, Kansas, Arkansas and Texas • Develop strong, mutual relationships with Corporate, C Level communities and franchisees communities • Plan and execute needs assessment meetings to understand project development and timelines from the beginning to counsel with budgeting and to provide guidance with best path forward• Facilitate quarterly face-to-face meetings with multi-unit customers to elevate positive relationships and educate on new features and benefits • Formulate in-depth, detailed demonstrations to introduce and display features and benefits • Act as the main liaison for multi-unit customers by communicating their needs, desires and requests internally within HMS by diligently interacting with each Department Manager to ensure swift and satisfactory results • Persistently train on PCI compliancy and 3rd party integrations to consult with customers the best buying decisions and how to boost their business to the top of the restaurant community • Initiate, sell and organize the transitions of existing customers from legacy POS Systems to Cloud (SaaS) Based POS Systems• Eagerly attend customers restaurant openings to provide superior support and promote company image• Travel to company educational seminars and to sponsor trade shows • Ensure all prospect/customer information records are correct by updating CRM (SalesForce) regularly
Education
Missouri State University
Bachelor of Applied Science (BASc), Criminology
2006 — 2010
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