Sam Hilgendorf
- Role
- Chief Information Officer at Fox World Travel
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Sam Hilgendorf
I’m a technology executive and professional services leader with over 20 years of…
Experience
Chief Information Officer
Jan 2018 — Present
Accountable for the product strategy and digital transformation of Fox World Travel, collaborating with business lines on the multi-year technology roadmap. Responsible for the technology budget, including IT applications and infrastructure, product development, and travel technology professional services. CIO of the Year award in 2023 from WisconsinCIO. Awarded 2 Travel Weekly Gold Magellan Awards in 2020 for innovation for an accelerated implementations process and automating the management of unused airline tickets. Recognized as a SAP Concur Distinguished Partner in 2021 for custom integrations within the Concur Travel platform. Executed a cloud-first strategy to migrate an aging on-premises datacenter to Microsoft Azure and Amazon Web Services, leading to a 99.925% uptime of critical systems in 2021. Launched a business intelligence platform, Cognition, combining an Enterprise Data Warehouse, Data Visualization, and API architecture, allowing customers and suppliers to integrate data feeds as a commercial product offering. Introduced Agile framework concepts into the Software Development Lifecycle, implementing a sprint schedule, establishing retrospectives, and leveraging Kanban boards to improve the velocity of the new product release schedule. Improved the efficiency of the business travel transaction by over 25%, through the automation of manual tasks within the booking system through the introduction of a script architecture. Launched a career planning framework for emerging technology leaders, combining individual development plans, a capabilities matrix, project management skills, and leadership training. Responsible for the vendor management of all 3rd party travel technology partners, including GDS, online booking tools, duty of care solutions, and external data providers.
Skills
- Itil
- Solution Selling
- Cisco Systems Products
- Experienced Change Agent
- Virtualization
- Active Directory
- Consulting
- Lan-Wan
- Network Architecture
- Solution Architecture
- Managed Services
- Ccie
- Management
- Business Process Improvement
- Wireless
- Technical Architecture
- Networking
- Engineering Management
- Technology Management
- Strategy
- Business Development
- Infrastructure
- Customer Relationship Management (Crm)
- Microsoft Technologies
- Emerging Technologies
- Cisco Technologies
- Professional Services
- Program Management
- Customer Success
- IT Strategy
- Cross-Functional Team Leadership
- Cisco
- Product Management
- Cloud Computing
- Disaster Recovery
- Unified Communications
- Vendor Management
- Leadership
- IT Service Management
- Project Management
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