Sam Hendricks
Enterprise Solutions Program Manager
- Role
- Enterprise Solutions Program Manager at Meta
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sam Hendricks
My career has sat at the intersection of hard technical problems and large-scale program…
Experience
Enterprise Solutions Program Manager
May 2022 — Present · Seattle, WA, US
I am a program manager with a proven ability to lead software development projects from inception to completion. I excel at translating project requirements into actionable plans, coordinating cross-functional teams, and mitigating risks to ensure successful outcomes. My experience in software development and management consulting allows me to effectively bridge the gap between technical implementation and business objectives, fostering clear communication and collaboration among stakeholders. I have been working diligently to incorporate user feedback into the Media Operations Platform (MOP), exceeding goals and improving platform usability.Accomplishments & ProjectsHere are a few of my most impactful projects and accomplishments:Lead Program Manager for the Meta Media Operations Platform. The service manages approximately 1.5 million minutes of videoconferencing per month with over uptime.Led the effort to gather formal requirements from stakeholders, resulting in a cohesive roadmap for feature development and resource alignment across P0-P2 projects.Commissioned UXR studies to understand user needs, gathering feedback from MOP users and creating Workplace engagement posts and Today I Learned videos to enhance user knowledge, exceeding outreach goals for the year.Launched the Collaboration Spaces toolset, increasing tooling metrics by 20% and providing a holistic view of the entire health of the VC service across all Meta\'s meetings.Provided direction and oversight for the engineering documentation of the MOP platform and other CT engineering initiatives, ensuring accuracy and completeness, and mitigating risks associated with potential knowledge loss.Successfully led the Reliability Engineering and Media Engineering teams as an interim tech lead during a challenging period, reprioritizing tasks, and decreasing MOP P0s from 11 to 7, ensuring the team\'s focus on critical/high-impact projects.
Education
University of Washington
Bachelor of Science (B.S.)
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