Sam Harratt
General Manager @Huckletree
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WORK HISTORY
General Manager @Huckletree
Manchester, GB
Having stepped into the role as Ancoats hub General Manager my responsibilities now include:Commercial- Owning the P&L of the Ancoats hub and delivering on financial targets- Assisting the sales team in closing new membership deals and existing member growth- Supporting the marketing team with insights, data and promotion to drive high quality curated leads- Working with the finance and operations team on forecasting, debt control & strategic planningPeople Management- Managing the team and overseeing the smooth day to day running of the hub- Coaching, supporting and up-skilling team members to ensure engagement with the business- Driving recruitment efforts, onboarding and training of new team membersMember Engagement and Retention- Cultivating an amazing working relationship with members- Ensuring the highest possible level of member satisfaction to mitigate churn- Immersing & educating myself on members businessesOperations- Foreseeing and managing operational issues before they arise- Having a great eye for detail and presentation with a strong service mindset- Managing relationships with key partners such as contractors, suppliers and third parties- Ensuring compliance with all health & safety legislation
EDUCATION
University of Lancashire
Bachelor of Arts (BA), Advertising
SKILLS
ABOUT SAM HARRATT
Hi - I\'m Sam. As General Manager, I’m proud to lead a vibrant, collaborative shared workspace where businesses and individuals can truly thrive. My role is all about creating the right balance between commercial success, operational excellence and a strong sense of community.On the commercial side, I take full ownership of the hub’s P&L - driving performance, supporting sales in securing new memberships and growth opportunities and partnering closely with marketing to ensure we attract high-quality leads. I also work hand-in-hand with finance and operations on forecasting, strategic planning and debt control - ensuring the hub stays in great business shape.People management is also a huge part of what I do and I’m very lucky to lead a talented and committed team. From recruitment and onboarding to ongoing training, I’m dedicated to fostering an engaged, motivated team that delivers outstanding service to our members and guests every day.When it comes to member engagement and retention, I believe in building genuine, lasting relationships. I take the time to understand our members’ businesses and needs, making sure their experience in the hub exceeds expectations and supports their success.Operationally, I always aim to be one step ahead - anticipating issues, maintaining a strong eye for detail and ensuring everything from facilities to compliance runs smoothly. I also manage relationships with contractors, suppliers and key partners - upholding our commitment to quality and safety at every level.At the heart of it all, I’m passionate about creating spaces where people feel supported, inspired and connected because when our members and teams succeed, the whole community thrives.Outside of work you can find me throwing shapes at festivals and gigs and getting out & about with my kiddo and our bonkers border terrier, Chip.
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