Sam Harb

Service Delivery and Business Enablement Manager @Signifi Solutions Inc.

Mississauga, ON, CA

Service Delivery and Business Enablement Manager• Service Operations & Business Support: Skilled in managing and optimizing service operations to drive business value, improve client satisfaction, and support growth initiatives. Proven ability to identify and implement strategies that align with business goals and enhance operational efficiency.• ERP Optimization & Integration: Expertise in optimizing ERP systems to support seamless business processes and integration across platforms, ensuring high performance and alignment with organizational objectives.• Executive-Level Client Engagement: Experienced in collaborating with Directors and C-Level executives to facilitate pre-sales activities, foster strong relationships, and align solutions with clients’ business needs.• KPI & Performance Analysis: Strong analytical skills in KPI assessment and performance metrics, utilizing dashboards and business intelligence tools to provide actionable insights that drive decision-making and business success.• Program & Project Management: Proficient in managing large-scale projects with a focus on quality, cost, schedule, and scope, including lifecycle management and the application of Agile methodologies such as Scrum for continuous value delivery.• Customer Experience & Relationship Management: Skilled in maintaining high levels of customer satisfaction through proactive client engagement, solution-oriented communication, and acting as a reliable escalation point to resolve issues swiftly and efficiently.• Strategic Business Reporting: Adept at preparing and presenting comprehensive reports, including weekly cadence meetings and monthly business journey analyses to measure program success, customer retention, and business impact.

CENTENNIAL COLLEGE

Communication Studies

CDI COLLEGE

Network Specialist Diploma

CDI COLLEGE

Network Specialist

Scrum Alliance, Inc.

Https://Bcert.me/Sfvsmtovc