Thirugnana Sambandam Gurunathan

IT Specialist

Role: Associate Director at LTIMindtree
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Thirugnana Sambandam Gurunathan

High-performance Associate Director with 32+ years of experience in ITES/BPO/Call Center…

Experience

Associate Director
LTIMindtree
Oct 2018 — Present · IN
Citi: Governance Controller, 7 MUSD, GPA (Global Production Assurance 24x7 MW Production Support Engagement) 420+ Associates, 38 Tracks,11K Servers, 2,500 Applicationso Successfully completed Adaptive Transition & Transformation within 2 months for Citi GPA and ensured all 23 SLAs GREEN for consecutive 6 monthso Implemented Chatbot to reduce amount of tickets generated (Ollama, Llama2 & flowise.ai)o Demonstrated POC for Splunk (to create dashboards for stakeholders)o C Level stakeholder Management (MD, Director & 7 VPs)o Capacity Management & Resource optimization plan implementedo Owned Issue Tracker Managemento Handled daily internal calls, weekly issue tracker calls & Monthly Leadership calls Fidelity: Key Delivery Manager, 2 MUSD, Client Managed Services,100+Associates LTIMINDTREE Canada: Key Delivery Manager Operations), 2 MUSD, Client Managed Services,100+Associates

Education

Madurai Kamaraj University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Udemy Alumni
ChatGPT AI Complete Course, GenAI

Contact information

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Work email
•••••@ltimindtree.com
Personal email
•••••@•••••.com
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Current company

LTIMindtree

IT Services and IT Consulting · 10K employees · LTIMindtree, Technology Tower. Gate No. 5, Saki Vihar Road, Powai, Mumbai, Maharashtra 400072, IN, Mumbai, MH, 400072, IN

LTIMindtree is a global technology consulting and digital solutions company that partners with enterprises across industries to reimagine business models, accelerate innovation, and drive AI-centric growth. Trusted by more than 700 clients worldwide, we use advanced technologies to enable operational excellence, elevated customer experiences, and long-term value creation. With a workforce of more than 86,000 talented and entrepreneurial professionals across over 40 countries, LTIMindtree — a Larsen & Toubro Group company — is dedicated to solving complex business challenges and delivering transformation at scale. LTIMindtree is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, ethnicity, nationality, gender, gender identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge candidates any registration fees or other fees for appearing in interviews or securing employment/internships. Candidates are solely responsible for verifying the credentials of any agency or consultant claiming to work with LTIMindtree for recruitment purposes. Please note that anyone relying on representations made by fraudulent employment agencies/consultant does so at their own risk. LTIMindtree disclaims any liability for loss or damage suffered as a result of such actions. For more info, please visit www.ltimindtree.com.

ltimindtree.com

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About Thirugnana Sambandam Gurunathan

Experience

Associate Director

Education

Madurai Kamaraj University

Udemy Alumni

Find verified contacts for anyone on LinkedIn