Sam Greathouse
IT Service Desk Manager @AWP Safety
Signup · Get unlimited contacts
WORK HISTORY
IT Service Desk Manager @AWP Safety
US
EDUCATION
The University of Akron
Associates, Computer Information Systems
Walsh University
Bachelor of Arts - BA, Business Management
SKILLS
ABOUT SAM GREATHOUSE
As an accomplished IT manager with over 20 years of experience, I have developed strong leadership abilities, with an emphasis on effective communication and exceptional service ownership. Having a strong IT Service Management (ITSM) mindset ensures that I never lose sight of the importance of customer support and satisfaction. As an ITSM process owner, I implemented best practices and efficiencies (based on ITIL) that improved processes, adoption, integration, and reporting capabilities. Being an IT Service owner, I provided IT services that met the business’ needs and found ways to utilize unrecognized service and product features. My experiences have given me the ability to communicate, engage and understand teammates/vendors with a wide variety of technical disciplines. In summary, my strong service owner mindset and emphasis on communication empower me to lead diverse teams, drive success in IT services and processes, and consistently deliver exceptional customer service.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.