Assem Sam Fakhreddin

Operations Management | Knowledge Management | Project Management| Supervision & Coaching | Training |Inside sales

Role
Project Manager Ii at AGI
Location
Chesapeake, VA, US
LinkedIn followers
500 followers

About Assem Sam Fakhreddin

Highly accomplished Operations Manager with over 20 years of experience in B2B and B2Ccontact centers. Demonstrated expertise in overseeing support, service, and management ofcross-functional teams. Possesses a strong passion for delivering exceptional customer serviceand building lasting client relationships. Skilled in account management, administration, service,business development, knowledge management, and Kaizen. Known for resolving problemsefficiently, developing employees, and consistently improving customer satisfaction.Competencies One CRM, SAP, Salesforce Client relationship management New Business Development Staff development AVAYA, Cisco Telecom Systems Communication ISO9001Implementation IVR Voice of customer Operations Management Trend Analysis Leadership Knowledge Management Training and Team building

Experience

  1. Project Manager Ii

    AGI

    Jun 2025 — Present · Virginia Beach, VA, US

Education

  • Old Dominion University

    Electronics Engineering Technology, Electronics

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Assem Sam Fakhreddin — Project Manager Ii at AGI in Chesapeake, VA, US | Unifers