Assem Sam Fakhreddin
Operations Management | Knowledge Management | Project Management| Supervision & Coaching | Training |Inside sales
- Role
- Project Manager Ii at AGI
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Assem Sam Fakhreddin
Highly accomplished Operations Manager with over 20 years of experience in B2B and B2Ccontact centers. Demonstrated expertise in overseeing support, service, and management ofcross-functional teams. Possesses a strong passion for delivering exceptional customer serviceand building lasting client relationships. Skilled in account management, administration, service,business development, knowledge management, and Kaizen. Known for resolving problemsefficiently, developing employees, and consistently improving customer satisfaction.Competencies One CRM, SAP, Salesforce Client relationship management New Business Development Staff development AVAYA, Cisco Telecom Systems Communication ISO9001Implementation IVR Voice of customer Operations Management Trend Analysis Leadership Knowledge Management Training and Team building
Experience
Project Manager Ii
Jun 2025 — Present · Virginia Beach, VA, US
Education
Old Dominion University
Electronics Engineering Technology, Electronics
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