Samer Alami

About Samer Alami

Customer Success leader with the driving principle of getting things done and nothing gets done without a great team that is motivated to make customers happy. I have a high tolerance for ambiguity and love to build structure and scale in an enterprise subscription-based market. Experience and know how to manage high customer expectations for ongoing value realization and services adoption, while reducing churn, and maintaining an emphasis on long-term customer satisfaction and retention. Constantly strategizing, building teams, and collaborating on customer success initiatives and programs that drive retention, loyalty, and growth.

Experience

1. Chief Customer Officer

   Securonix

   Nov 2024 — Present · Seattle, WA, US

   As Chief Customer Officer at Securonix, I oversee the entire post-sales customer experience. Responsibilities include leading global professional services, customer success, technical support, technical account management, and education. Deeply focused on delivering and sustaining customer value — identifying opportunities early, ensuring rapid value delivery, protecting realized value, and fostering additional value creation to drive customer loyalty and successful renewals.

Education

• George Mason University

  BS, Accounting

  1992 — 1995

Skills

• Social Media
• Program Management
• Strategic Partnerships
• Consultative Selling
• Salesforce.com
• Planning
• Consulting
• Mentoring
• Cloud Computing
• Contract Negotiation
• Start-Ups
• Strategy Development
• Team Leadership
• Sales Process
• Negotiation
• Account Management
• Pre-Sales
• Strategic Planning
• Budgeting
• P&L Management
• Leadership
• B2b
• Management
• Business Intelligence
• Cloud Services
• Private Cloud
• Saas
• Enterprise Software
• Team Management
• Product Development
• Business Development
• Software as a Service (Saas)
• Mobile
• Sales Operations
• Professional Services
• Project Management
• Training
• New Business Development
• Management Consulting
• Strategy