Sameh Taha
Operational Excellence Leader & Transformation Strategist - MBA - SAS - Ex Cisco Systems
- Role
- Cloud Service Delivery Manager at SAS
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Sameh Taha
Strategic and data-driven operations leader with deep expertise in workforce planning, resource optimization, and global service delivery. Proven success in driving workforce management strategies, headcount modeling, cost efficiency, and operational forecasting across complex, cross-functional environments. Skilled in creating and leveraging resource utilization data to generate actionable insights that inform executive decisions on talent acquisition and skilling planning. Experienced in developing performance metrics and scalable processes that improve team efficiency and support sustainable growth. Adept at aligning cross-functional stakeholders around strategic value drivers and building consensus on priorities and execution paths. Passionate about building high-performing teams, and leading transformation initiatives with precision, agility, and measurable impact.
Experience
Cloud Service Delivery Manager
Nov 2025 — Present
Education
NC State Poole College of Management
Master of Business Administration - MBA
Faculty of Arts Helwan University
BSC, Linguistics
1995 — 1999
Skills
- Outsourcing
- Customer Experience
- Project Management
- Contact Centers
- Business Strategy
- Management
- Team Building
- Process Improvement
- Telecommunications
- Customer Satisfaction
- Training
- Service Management
- Service Delivery
- Cisco Technologies
- Technical Support
- Business Analysis
- Call Centers
- Cross-Functional Team Leadership
- Teamwork
- Team Management
- Vendor Management
- IT Release Mangement
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