Sameet Singh Sethi
MBA | Amazon | BYJUs | Strategy | E-Commerce | Ed-Tech | Operations | Process Excellence | Product Management | Business Development | Sales | Marketing
- Role
- Team Manager at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sameet Singh Sethi
Seasoned business leader with diverse experience spanning operations, strategy, and…
Experience
Team Manager
Mar 2024 — Present · Kolkata, IN
Coaching Frontline Supervisor Performance - Managed performance and behavior of 3-4 front line supervisors through effective 1:1 meetings, coaching, and mentorship while handling a total HC of 100+ SMEs• Managed Performance Metrics - Monitored performance metrics and implemented solutions to achieve organizational goals through data-driven analysis and strategic action plans.• Managed operational solutions - Managed operational planning and staffing solutions to address volume fluctuations and customer contact challenges through supervisor collaboration.• Handled Site India Level Project Metrics - Spearheaded critical projects at both site and India regional levels, with a primary focus on Work Articles Per Case count ( The main objective was to optimize contact handling costs while maintaining excellent customer experience for selling partners Through detailed analysis, he identified numerous process improvement opportunities across multiple stores He created comprehensive project documentation and collaborated with various stakeholders and program managers to implement strategic changes These improvements resulted in a significant reduction in redundant work articles, ultimately leading to substantial cost savings for the company• Handled Site level Quality Metrics - Led a quality management team of two supervisors responsible for driving site wide quality metrics. Identified process improvements and personnel development opportunities weekly, monitored implementation progress, and represented the site in weekly and monthly quality program reviews with operations leadership• Manages performance and compensation - Managed the annual review cycle and served as an advocate for team members Ensured compensation for Team Supervisors and Associates reflects their performance evaluations
Education
Christ College - Bangalore
Bachelor of Business Administration (BBA)
2012 — 2015
Loyola School, Jamshedpur
Commerce
2010 — 2012
Hult International Business School
Master of Business Administration - MBA
2022 — 2023
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