Sameer Telikicherla

About Sameer Telikicherla

With over 11.5 years of experience, I specialize in strategic leadership and cross-functional collaboration, focusing on enhancing technical operations and product support. Currently serving as Product Support Manager at insightsoftware, I lead a team of engineers to align product strategy with organizational goals, foster innovation, and drive continuous improvement through targeted training and development. My expertise in operations support, team mentoring, and performance metrics enables the successful execution of complex projects. Certified in Lean Six Sigma, I am motivated by the opportunity to elevate product functionality and deliver exceptional support services. My mission is to empower teams and create impactful solutions that meet evolving business needs.

Experience

1. Manager, Product Coe

   insightsoftware

   Apr 2024 — Present · Hyderabad, IN

   Strategic Leadership: Develop and execute the vision and strategy for the Product CoE, ensuring alignment with organizational goals.Team Leadership: Lead and mentor a team of technical engineers, fostering a collaborative environment that encourages innovation and technical excellence.Cross-Functional Collaboration: Collaborate with various departments (eg : Engineering, Product, Project, Cx Success & Services teams) to ensure cohesive product development and launch processes.Training and Development: Identify & Facilitate training needs and up-skilling opportunities for the team to enhance product functional skills and foster a culture of continuous improvement.Performance Metrics: Define and track key performance indicators (KPIs) to assess product performance and informed decision-making.Market Research: Conduct market analysis and user research to identify trends, opportunities, and customer needs that drive product innovation.Stakeholder Engagement: Communicate effectively with stakeholders at all levels to share insights, updates, and strategic initiatives.Innovation Initiatives: Lead initiatives to drive innovation within product development, encouraging creative solutions to meet customer demands.Change Management: Support organizational change management efforts to integrate new processes and tools into product management practices.Continuous Improvement: Foster a culture of continuous improvement by regularly soliciting feedback from teams and stakeholders, identifying areas for enhancement, and implementing changes as needed.

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Computer Science & Information Technology

  2010 — 2014

Skills

• Event Planning
• Itil
• Leadership
• Html
• Business Analysis
• Social Entrepreneurship
• International Development
• Fundraising
• Sharepoint Administration
• Public Relations
• Business Process
• Training
• Volunteer Management
• Event Management
• Management
• Powerbi
• C
• Public Speaking
• Customer Relationship Management (Crm)
• Data Analytics
• Team Management
• Customer Service
• Community Outreach
• Community Development
• Team Leadership
• Vendor Management
• Microsoft Excel
• Online Moderation
• IT Service Management
• Non-Profits
• Information Technology
• Java