Sameer Shah

About Sameer Shah

Sameer Shah is a seasoned professional with over 15 years of diverse experience in Training, Sales, Marketing, Client Relationship, and Business. He holds a Bachelor’s degree in Electronics Engineering from Mumbai University and a Master of Business Administration from La Trobe University in Melbourne, Australia. Sameer is an accomplished Design Thinking Trainer and a Certified Facilitator in the LEGO Serious Play methodology.In his recent role as the lead of the Teaching Management team at LINC Education, Sameer played a pivotal role in managing the Deployment, Training, Quality and Performance of academicians who collaborate as Coordinators, Facilitators, Coaches, and Subject Matter Experts for LINC Education’s Partner Universities across various countries.With a passion for education and innovation, Sameer has trained over professionals, accumulating facilitation hours across different geographies and hierarchy levels. His expertise extends to conducting Design Thinking and LEGO Serious Play-based workshops for participants from diverse sectors such as Manufacturing, Banking, Consulting, IT, Media, NGO, and Retail, across various industries, including PSU, Multi-Nationals, Private Sectors, Social sectors, and Educational Institutions.Sameer’s academic and teaching assignments have ranged from teaching wide range of post graduate management subjects in Strategy, Marketing and Leadership for Australian Universities to serving as an adjunct faculty for Innovation & Design Thinking courses at esteemed institutions in India like SPJIMR, IIM Kozhikode, Sardar Patel Institute of Technology, amongst others. His career has also encompassed leadership roles in sales & marketing, including a stint as National Head at an educational services company. Additionally, Sameer’s international business exposure in countries like Australia, France, Hong Kong, Canada, China, and the Middle East equips him with invaluable insights to share during his facilitation programs.Driven by a passion for self-directed learning, a love for travel, a strong belief in activity-based learning pedagogies, and an unwavering quest to understand people and cultures, Sameer remains motivated to make a meaningful impact and facilitate transformation in the lives of others.

Experience

1. Linc Fellow

   LINC Education

   Oct 2017 — Present · SG

   LINC Fellow at LINC Education Services Pte. Ltd, Singapore to provide online student facilitation services to reputed Australian universities.AttainmentsØ Supported 11 business units, 7 units as an academic coach & 4 units as an online facilitator, developing content for 1 unit as SMEØ Amongst the top performers for 7 of the 11 deployed unitsØ Worked with 5 Australian Universities - South Cross University, Victoria University, RMIT, AIH & AIM Business SchoolsØ Provide academic support to UG, PG and Mature Age students Roles & Responsibilities Orientation and On-boarding• Sensitize students about the additional support they can avail to study better• Provide students with all the tactical information related to the unit (unit site navigation, dates andtimelines, assessments etc.)Learning Skills Support• Identify critical vs. good-to-have learning skills required for the unit for students• Provide learning skills to students via training or creating awareness of existing trainingStudy Planning support• Help students prepare a customized, milestones-based weekly study plan• Undertake regular check-in on the progress vis-à-vis milestones to prevent “academic isolation” and pre-empt progress related drop-outsQuery Management • Monitor all student query channels (including message board and inbound chat / email channel) for learning-related needs• Appropriately handle student queries (either respond or escalate)Exit Support• Evaluate reason for leaving and propensity to return• Give the student a sense of formal closure with the unit, as well as understand plans to enroll in subsequent unitsTeaching Support • Provide group tutorials on select topics based on requirements of the faculty in-charge• Provide scheduled ‘open hours’ for students to solve subject-matter related doubtsGrading and Assessment • Undertake grading of assessments and exams based on rubrics provided by faculty in-charge• Provide feedback to students

Education

• University of Mumbai

  B.E., Electronics

  1999 — 2004

• La Trobe University

  MBA, Marketing, Finance, Strategic Management

  2008 — 2009

Skills

• Call Centers
• Business Development
• Telemarketing
• Sales
• Sales Operations
• Marketing
• Design Thinking
• Customer Relationship Management (Crm)
• Business Planning
• Operations Management
• Account Management
• Team Management
• Crm
• Outsourcing
• Management
• Strategic Planning
• Business Strategy
• Leadership
• Inbound Marketing
• Lead Generation
• Training
• New Business Development
• Bpo
• Entrepreneurship
• B2b Marketing
• Call Center