Sameer Saha
Customer Service Sales Associate @RONA
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WORK HISTORY
Customer Service Sales Associate @RONA
CA
Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships of trust through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team sales targets and call handling quotas*Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution*Keep records of customer interactions, process customer accounts and file documents*Take the extra mile to engage customers
EDUCATION
University of Dhaka
Master’s Degree, Applied Chemistry and Chemical Engineering
George Brown Polytechnic
Graduate Certificate, OSLT - Business, Entrepreneur / Sales and Marketing
City Adult Learning Centre
CANEX Coop Program
Dhaka College
High School, Higher Secondary School Certificate (12 Grade)
University of Dhaka
Master of Business Administration - MBA, Marketing
University of Dhaka
Master of Business Administration (M.B.A.), Marketing
ACCES Employment Services
LWC - Language for Workplace Culture
SKILLS
ABOUT SAMEER SAHA
Exploring for a driven career with an organization (especially in cosmetic, food, chemical, textile, and /or related industry) that will maximize my skills in Technical Support, Sales & Marketing, Quality Assurance, and Quality Control, Business Development and Analysis with recent experience in GHS Implementation.10+ years of enthusiastic and result-driven professional with a remarkable combination of business and technical capabilities. Proven record of Process Technology and Business Development in diverse markets and within giant international/multinational companies Have served in many mid-management levels and developed million dollar accounts, projects in the national and international market. Field of industry specialty in Chemical industry/ Textile industry/ Ceramic industry/ Automatic Screen printing industry/ Coating ChemicalsOffers flexibility and experience required to adjust to rapidly changing schedules, priorities and high-pressure settings. Possesses strong judgment and decision-making skills to produce clear-cut results and met or exceed quotas. The key strength in specialty chemicals, coating chemical, oil and grease, textile chemical, textile wet processing, ceramic industry and textile screen printing machinery ( garments hand screen and automatic carousel screen printing machinery).Familiar working experience on GMP, GLP, ISO ISO GHS (WHMIS 1998 & 2015)Specialties and successes in the area of business- Business Analysis- Business development and market expansion (local and international)- Strategic management - Sales and marketing with technical support- Project management- Quality Assurance - Quality Control- SWOT-analysis and market surveys- Process engineering and technology (design, commissioning, start-up)- Technical/field services and troubleshooting- Consulting, planning, and development
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