Sameer Deshmukh
16 Years | Regional Service Manager at Orient Electric | Driving Customer Satisfaction | Customer Experience | Service Management Leader | Home Appliances Expert
- Role
- Regional Service Manager at Orient Electric
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Deshmukh
Dynamic Business & Service Excellence Leader with 16+ years of experience driving…
Experience
Regional Service Manager
Jan 2024 — Present
As Regional Service Manager at Orient Electric, a leading consumer electrical brand in India, I lead a team of service professionals to ensure exceptional customer experience and drive service excellence across the region.Spearheaded the implementation of a new customer service management system, resulting in a reduction in service resolution time.Improved customer satisfaction (CSAT) scores within the first year by implementing proactive service initiatives and enhancing technician training programs.Collaborated with cross-functional teams to streamline service operations, achieving a 20% improvement in first-time fix rates.Drove a strategic initiative to enhance customer communication channels, leading to a 25% increase in positive customer feedback and online reviews.Service Delivery Management, Customer Relationship Management (CRM), Team Leadership & Development, Service Level Agreement (SLA) Management, Process Improvement & Automation
Education
University Institute of Technology, RGPV
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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