Sameer Charania

Experience

1. Technical Support Analyst

   Georgia Municipal Association

   Jul 2024 — Present · Atlanta, GA, US

   Primarily responsible for managing and maintaining our GMA organization\'s technology infrastructure, including hardware, software, networks, and data, ensuring efficient and secure operations, protect sensitive information, IT Compliance, Cybersecurity, Artificial Intelligence, Automation, Identity and Access, IT Service and Maintenance, Disaster Recovery, Virtualization, Cloud Computing and project management.• Provide technical support and troubleshooting assistance, addressing issues related to VMware vSphere, Horizon VDI, Windows Servers, Windows 10/11, Microsoft Office 365, Azure AD (Entra), Intune, Autopilot and other Microsoft tools and solutions. • Act as a subject matter expert and collaborate with IT support teams to resolve complex problems.• Taking ownership of platform setup, deployment, maintenance, scalability, reliability and performance. Plan, organize, direct, control and evaluate the ongoing operations of the Cloud operations team.• Build, maintain, and support IT Infrastructure delivery platforms based on technical requirements provided by applications, systems, and business stakeholders.• Perform system updates, patches, and upgrades on a regular basis, Develop and implement best practices and security protocols. Create and maintain documentation for configurations, policies, and procedures.• Responsible for basic management of server hardware and storage solutions that power the IT infrastructure footprint, accepts ownership of system issues and seeks timely resolution.• Act as a management escalation point in case of cloud operations issues, manage the events, communicate with other departments, and provide support until problem resolution.• Collaborate with other managers and Application owners to discuss technical environment requirements, specifications, costs, and timelines.• Guide in developing automated tools to support the operations of IaaS, SaaS, and Hosting platforms and other product lines.

Education

• Underwood University

  Master of Business Administration - MBA, Management Science

• Mod-Tech College

  Bachelor of Engineering (B.Eng.), Computer Science

  1997 — 2001

Skills

• Cloud Computing
• Windows Server
• IT Operations
• Servers
• Vdi
• Infrastructure
• Vcloud
• Hyper-V
• High Availability
• Vmware Esx
• Virtualization
• Domain Name System (Dns)
• Windows
• Microsoft Products
• Vmware
• Information Technology
• Vmware Vsphere