Sameer Gurnani
Transforming Workforce Management | Sr Director @ TaskUs | Data-Driven Leadership | Certified in AI | Driving Global Operations Efficiency
- Role
- Sr Director, Workforce Management at TaskUs
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Sameer Gurnani
With extensive experience in the contact center industry, my career is marked by a…
Experience
Sr Director, Workforce Management
Jul 2023 — Present · Gurugram, IN
Education
Amity Business School
Master of Business Administration (MBA)
2011 — 2013
Indira Gandhi National Open University
Bachelor in Computer Applications
1999 — 2004
Indian School of Business
Leadership with AI
2025 — 2025
Indira Gandhi National Open University
Master in Computer Applications
2004 — 2007
Skills
- Soft Skills
- Business Process
- Business Process Re-Engineering
- Transition Management
- Service Delivery Management
- Process Improvement
- Performance Management
- Crm
- Outsourcing Management
- Team Management
- Telecommunications
- Analysis
- Contact Centers
- Business Analytics
- Outsourcing
- Cross-Functional Team Leadership
- Management
- Forecasting
- Business Transformation
- Stakeholder Management
- Team Leadership
- Requirements Analysis
- Contact Center Optimization
- Offshoring
- Training
- Analytics
- Resource Management
- Sla
- Service Delivery
- Business Analysis
- Global Delivery
- Metrics
- Bpo
- Capacity Planning
- Process Management
- Consulting
- Automation
- Business Process Improvement
- Change Management
- Avaya
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