Sameer Ahmed Mohammad

About Sameer Ahmed Mohammad

As a Support Desk Analyst, I\'m the go-to person for all things IT at Mitsogo. My main goal is to ensure our employees have a seamless technology experience. I handle everything from troubleshooting hardware and software issues to resolving network problems and managing IT assets.A typical day for me involves- Responding to IT tickets, emails, and direct requests from employees- Troubleshooting laptops, desktops, mobile devices, and peripherals- Installing, configuring, and supporting enterprise software, VPNs, email clients, and collaboration tools like Microsoft Teams and Zoom- Diagnosing and resolving network connectivity issues- Managing user accounts, access permissions, and security configurations- Keeping track of IT assets and ensuring a smooth onboarding and offboarding experienceI focus on several key areas, including- IT support and helpdesk management- Hardware and software troubleshooting- Network and connectivity support- IT asset management- User and system administration- Security and complianceTo be successful in this role, I need to have strong troubleshooting abilities, excellent communication skills, and the ability to multitask. I also need to stay up-to-date with the latest technologies and IT trends.Some of the tools I use on a daily basis include- Operating Systems: Windows, macOS, Linux- ITSM Tools: Jira, ClickUp, Zendesk- Collaboration Tools: Slack, Microsoft Teams, Zoom, RingCentral- Endpoint Management: Hexnode UEMOne of the biggest challenges I face is managing a high volume of IT tickets while ensuring quick resolutions. I also need to stay updated with new technologies and best practices in IT support.Despite the challenges, this role provides great opportunities for growth and development. I can expand my expertise in IT operations, security, and cloud computing, and potentially transition into roles like System Administrator, IT Security Specialist, or Network Engineer.

Experience

1. Support Desk Analyst

   Hexnode

   Dec 2024 — Present · Chennai, IN

   As a Support Desk Analyst in the IT Operations team at Mitsogo, I specialize in troubleshooting and resolving IT issues for employees within the organization. I manage and resolve support tickets efficiently, ensuring smooth IT operations and minimal downtime.Working with Hexnode UEM, I assist in endpoint management, security, and IT infrastructure support, ensuring employees have a seamless experience with their technology. My role involves problem-solving, technical expertise, and excellent communication to provide quick and effective resolutions.I am passionate about IT support, continuously learning new technologies, and improving IT service management.Beyond technical expertise, I am committed to continuous learning and professional growth in the ever-evolving field of IT. I take pride in contributing to the success of a global leader like Mitsogo Hexnode UEM, driving innovative solutions that empower businesses to achieve their goals.

Education

• SRI VISWA BHARATHI VIDYA NIKETAN

  Grade - 85-89.9%, SSC

• Parvathaneni Brahmayya Siddhartha College of Arts & Science

  High School Diploma, Mathematics and Computer Science

  2017 — 2019

• Parvathaneni Brahmayya Siddhartha College of Arts & Science

  B.Sc, Chemistry

  2019 — 2022