Sameera Shaik
ServiceNow Consultant @Enbridge | Certified CSA & CAD
- Role
- Servicenow Functional Consultant at Enbridge
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sameera Shaik
Every workflow tells a story. Some are messy, some are manual, and some just need a…
Experience
Servicenow Functional Consultant
Sep 2024 — Present · Houston, TX, US
Worked across ITSM, FSM, and EAM modules to modernize pipeline field operations and improve incident resolution timelines. Collaborated with cross-functional teams to define workflows for maintenance, asset lifecycle, and dispatch routing using Flow Designer and Assignment Rules. Configured SLA policies, escalation paths, and custom Notification Rules to reduce breach rates and enhance incident prioritization.Mapped over 90% of field and telemetry assets using Discovery, populating and maintaining CMDB with correct relationships. Customized Service Catalog items for field request types and configured multilevel approval workflows tied to asset criticality and location. Designed and implemented dynamic Service Portal pages with region-specific visibility, boosting usability among 500+ engineers.Developed Performance Analytics dashboards to track KPIs like MTTR, SLA compliance, and incident volume by region. Integrated Azure AD for seamless user provisioning and access control. Played a key role in bi-annual upgrade cycles (Tokyo → Utah → Vancouver), leading regression testing, UAT coordination, and platform readiness.Regularly conducted stakeholder demos, refined user stories in JIRA, and documented SOPs in Confluence for operational transparency. Supported audit readiness by enabling incident tagging and reporting workflows aligned with compliance requirements. Enabled proactive system health checks via Instance Scan and ensured ServiceNow stability with Health Scan reports.
Education
Pace University - Seidenberg School of Computer Science and Information Systems
Master's degree
KL University
Bachelor of Engineering - BE
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