Sameer Shilotri
Debt Management & Collections Strategist | Leadership & Performance Management | Call Centers & Digital Transformation | Improving Recovery & Efficiency | Process, Policy & Digital Transformation
- Role
- Vice President - Collection Strategy at Capri Global Capital Ltd.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Shilotri
Collections & Debt Management Leader with 20+ years of experience driving end-to-end collection strategy, operational excellence, and digital transformation across financial services organizations.Currently leading enterprise-level collection operations at Capri Global Capital Ltd, with deep expertise in collection strategy formulation, call center setup and performance management, automation, and regulatory compliance.I specialize in building resolution-oriented, cost-efficient collection models across digital, telecollection, and field channels, supported by early warning frameworks and scalable technology platforms. My work has consistently focused on improving recovery performance, operational efficiency, and compliance adherence while optimizing resources.I am passionate about transforming collection operations through process re-engineering and digitalization, enabling sustainable outcomes for both customers and businesses.Open to leadership opportunities where I can leverage my experience to scale high-performing collection functions, drive digital transformation, and strengthen governance.
Experience
Vice President - Collection Strategy
May 2025 — Present · Mumbai, IN
Own and execute collections strategy focused on maximizing recoveries, efficiency, and customer-centric outcomes.Enhance call center performance through KPI governance, performance management, and continuous improvement initiatives.Lead automation and digital transformation projects to improve collections effectiveness and reduce operational risk.Maintain strict regulatory and compliance adherence across collections operations.Continuously review and optimize collections processes to support growth and operational excellence.
Education
GNIIT
Bachelor of Commerce
University of Mumbai
Business/Commerce, General
1994 — 1999
Skills
- Collections
- Excel
- Access
- Communication
- Data Analysis
- Application Design
- Database Design
- Sql
- Credit
- Crm
- Management
- Relationship Management
- Microsoft Excel
- Risk Management
- Banking
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