Sameer Shah
Senior Customer Success Manager @ Vertex Inc. | Driving Customer Engagement and Growth
- Role
- Senior Customer Success Manager at Vertex Inc.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Shah
As a Senior Customer Success Manager, contributed to account growth and retention through personalized recommendations, training initiatives, and upsell opportunities. Focused on empowering organizations to realize value and build lasting client relationships.
Experience
Senior Customer Success Manager
May 2023 — Present
At Vertex Inc, I focused on driving customer success for mid-market clients by executing tailored onboarding and growth strategies. I provided essential product insights and led training sessions, which resulted in improved customer satisfaction and retention. My proactive approach to identifying upsell opportunities contributed to a notable increase in Net Revenue Retention.
Education
Southern Cross University
Bachelor of Business Administration (B.B.A.), International Business
2009 — 2012
Conestoga College
Postgraduate Degree, Project Management
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