Sameer Shafiq Naik
Mainframe Production Support Engineer | Optimizing Manufacturing Systems
- Role
- Senior System Engineer at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sameer Shafiq Naik
I am an enterprise systems professional transitioning into Product Management, with 4.5…
Experience
Senior System Engineer
Jan 2022 — Present · Bengaluru, IN
Senior System Engineer Dec 2023 – Present - Provided end-to-end production support for Toyota Europe’s mainframe-based manufacturing and logistics applications built on COBOL, JCL, and DB2- Monitor daily batch jobs, troubleshoot abends, and make sure production cycles are complete on time- Write and run SQL queries to analyze system data, validate job outputs, and support incident resolution- Performed detailed analysis on high-severity issues, identify root causes, and coordinate with SMEs and business teams to apply long-term fixes- Managed incidents and problem tickets using ServiceNow while maintaining strict SLA timelines- Track and report application defects using JIRA, ensuring quick follow-ups and closure- Attended meetings with business stakeholders and development teams to get a proper understanding of the application and collaborating effectively to meet deliverables. System Engineer Jan 2022 – Nov 2023 - Supported Morgan Stanley’s credit card processing mainframe systems, ensuring full compliance with financial and audit requirements- Validated COBOL modules, JCLs, and database changes before release to maintain production stability- Managed incidents, change, and release cycles through ServiceNow and JIRA, working closely with cross-functional teams- Investigated and resolved recurring production issues, reducing repeat incidents by 20%.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.