Sameer S.
A servant Leader, Help growing business and Building teams, Strategy and Sales, Supporting people and Personalities
- Role
- Director of Professional Services and Service Delivery at IT BY DESIGN
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sameer S.
Experienced Manager with a demonstrated history of working in the information technology and services industry. Having 17 years of experience in multiple domains and infrastructure management, I have learned to become a client-focused, delivery-oriented service manager. My goal is to keep up to date with the rapid growth of technological solutions and propose cost-effective solutions to the customer and deliver better quality of service by owning their environment rather than just seeing the customer from a business perspective. Currently working with IT by Design, an MSP channel, which provides SOC, NOC, Data solutions, Rand MM support services Coordinate with cross-global delivery teams for planning and supporting Critical Incidents, Release management support, Problem Management, Change management, etcResponsible for Resource management, Risk management, Audits, and Budget.Provide Operations, Helpdesk, and AIME updates in monthly Townhall, Leadership meeting, and Weekly roundtable.Attend weekly CAB meetings to highlight any issues in the Change Requests.Perform Quarterly IT audits of key processes and provide the summary report to the global IT director.Proficient in building productive teams by recognizing and developing team members\' strengths and aligning with capability needs.
Experience
Director of Professional Services and Service Delivery
Jul 2023 — Present · Chandigarh, IN
Education
Rainbow English Senior secondary school , new delhi
Bachelor's degree, Electrical and Electronics Engineering
2006 — 2010
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