Sameer Rai

About Sameer Rai

Roles and Responsibilities for an IT Support Professional with 3+ years of experience- Maintaining Service Level Agreements (SLAs) for IT services, ensuring they are met or exceeded- Managing IT assets, including procurement, deployment, maintenance, and retirement of hardware and software- Conducting IT awareness training to educate end-users on best practices for IT security, data management, and productivity- Performing IT asset audits to ensure compliance with organizational policies and industry standards- Managing inventory of IT assets, including tracking, replenishing, and disposing of assets as needed- Leading and managing a team of IT support professionals, providing guidance, support, and training as necessary- Troubleshooting and resolving software and hardware issues, providing technical support to end-users via phone, email, or in-person- Collaborating with other IT teams to ensure all IT systems are running smoothly and efficiently- Documenting all IT-related activities, including incidents, problems, changes, and requests, using IT service management tools.

Experience

1. Service Ops Engineer 1

   Swiggy

   Aug 2025 — Present · Chandigarh, IN

Education

• R R INSTITUTE OF MODERN TECHNOLOGY, LUCKNOW

  High School Diploma, Mechanical Engineering

  2016 — 2019