Sameer Mirza

Senior Manager Quality and Control @Virgin Media O2

Manchester, GB

As a passionate advocate for standardization and continuous improvement, I leverage the Atlassian toolset and SAP Signavio at VMO2 to drive process consistency and elevate internal customer satisfaction. My primary focus is on Quality & Control, utilizing these platforms to implement strategic initiatives and deliver tangible results.I lead and manage a talented team of professionals dedicated to establishing a robust Quality and Control framework across Business Process Solutions. By providing governance for a standardized front door solution, I have successfully achieved an organizationally aligned framework that incorporates front door engagement and the flow of information leading to a Kanban or Scrum approach, fostering any methodology.In my role, I oversee key performance indicators (KPIs) and customer satisfaction (CSAT) metrics at the platform level, ensuring that we consistently meet and exceed our quality and control standards. Additionally, my function collaborates with Process & Workflow SPOCs across the company to support continuous improvement efforts and deliver exceptional value to our internal customers.

Hamdard University, Karachi, Pakistan

Master’s Degree

Cardiff University / Prifysgol Caerdydd

LERC , Lean

Govt Degree College G.T Road Jhelum

FSc Pre-Engineering

Hajvery University

Bachelor’s Degree

IASSC : International Association for Six Sigma Certification

IASSC Certified Black Belt

F.G Public High School Jhelum Cantt

Secondary school cerification