Sameer Mall

About Sameer Mall

Strategic and results-driven QA Team Lead managing quality assurance for Dollar General stores across the U.S. With a background as a GSoC Contributor, I bring a strong technical foundation, leadership experience, and a passion for operational excellence.I specialize in:Leading large-scale audits and compliance initiativesCoaching teams to improve performance and reduce errorsEnsuring OSHA compliance and safety across multi-site operationsBuilding scalable training systems and improving service qualityI thrive in fast-paced environments where precision, integrity, and impact matter most.

Experience

1. Lead Service Consultant

   Insight Global

   Apr 2025 — Present

   Directed end-to-end quality audits of retail Stores, completing the project within a 2-week national deadline with 98%+ accuracy.Led the development and execution of QA, training, and compliance programs across a high-volume retail network.Mentored and coached QC Technicians, resulting in improved audit consistency and a 35% reduction in repeat quality issues.Designed and maintained comprehensive training materials, job aids, and a centralized knowledge base to address recurring operational challenges.Assessed consultant-customer interactions to evaluate service quality and enhance client satisfaction metrics.Collaborated with QA teams to resolve user-reported issues, ensuring smooth and timely resolution of operational disruptions.Maintained OSHA compliance across all assigned locations, proactively addressing over 100 safety concerns daily.Partnered with leadership to implement new QA systems, enhance risk controls, and forecast resource needs for future audits.Maintained accurate documentation and ensured transparent communication with internal and external stakeholders.Committed to continuous learning and staying current with evolving compliance standards and best practices.

Education

• Holy angels High school & junior college

  Higher secondary school , Mathematics and Computer Science

• Rastriya shiksha sansthan

  High school

• Mumbai University Mumbai

  Bachelor's degree, Information Technology