Sameer M Inamdar
Director - Customer Service Operations, South Asia, Services BU
- Role
- Director - Customer Service Operations (CSO), South Asia Market, Services Bu at Tetra Pak
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Sameer M Inamdar
Services Strategy defining & execution for overall business growth, Service Sales & Business P&L Management: Sales reporting, Forecasting, Profitability & Gross/ Contribution Margin Large & Complex Contracts P&L and end to end Management including resourcing and Business processes. Field Service Operations & Services KPI monitoring for improvements & execution, Escalated issue resolution Competence development, People Management, Performance Management & Leadership in functions Customer Experience & Satisfaction Control point measures & related execution Technical Support Call Centre Management & KRAs for Call logging to Completion, Quote to Cash Processes. Liaisoning with BU/Global Technical teams for Sales & Operational excellence measures & control Inventory & Spares Management, stocking control measures, Trade Parts Business development Services processes Establishment and Legal Contracts terms Facilitation, QMS, Lean, Six Sigma Processes. Service Channel Development for Remote regions, Vendor Management for Multi-Vendor contracts Services BU Integration & Strategy deployment
Experience
Director - Customer Service Operations (CSO), South Asia Market, Services Bu
Jan 2022 — Present · Pune, IN
Education
IESE Business School
Executive MBA, Leadership Acceleration
Indian Institute of Management, Calcutta
Post Graduate Certification, Corporate Communications
MICA | The School of Ideas
Post Graduate Certification, Marketing & Brand Management
Indian Institute of Management, Lucknow
Chief Operations Officer Program (COO), Business Administration and Management, General
Bharati Vidyapeeth
Bacholers, Instrumentation Engineering
Indian Institute of Management, Lucknow
Post Graduate Certification, Advance Program in Statergic Management & Leadership
Vidya Prasarak Mandals K G Joshi College of Arts & N G Bedekar College of Commerce Chendani Bunder Road Thane 400 601
Diploma In Engineering, Instrumentation
London Business School
Entrepreneurship Edge , Business Administration and Management, General
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