Sameer Kumar Jena
Senior Project Engineer at Wipro || 3x Salesforce Certified || Salesforce Associate || Salesforce AI Associate || Salesforce AI Specialist
- Role
- Senior Project Engineer at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sameer Kumar Jena
Certified Salesforce Professional with 4 years of hands-on experience working with…
Experience
Senior Project Engineer
Dec 2024 — Present · Bengaluru, IN
Account: METARole: Triage Specialist•Supported Meta’s internal Revenue operations by triaging tickets related to tools such as the Coupon Tool, Credit & Collection Tool, and Indirect Tax Portal, ensuring accurate and timely resolutions.•Handled coupon lifecycle tasks including creation requests, transfers, enablement/disablement, and campaign updates, while coordinating with internal stakeholders across Sales and Finance.•Monitored and managed pipeline-related tickets across revenue tools, performing actions like re-run, skip, and backfill based on engineer guidance to ensure data integrity and workflow continuity.•Worked closely with engineers and product managers to escalate and resolve technical issues in systems tied to billing, credits, and tax reporting.•Logged, categorized, and resolved tickets in Salesforce Service Cloud, consistently maintaining SLAs and providing feedback for support process optimization.•Created and updated internal documentation, identified recurring issues, and supported cross-functional teams in improving tool performance and user experience.•Awarded for quickly mastering new workstreams and resolving complex tickets under limited training, while maintaining a positive and composed approach
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2021 — 2024
Ravenshaw University
Bachelor of Science
2017 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.