Sameer Kumar
Transforming Client Operations through Digital Intelligence | Senior AVP with 21+ Years of Leadership in Operational Excellence, CX, and Transformation
- Role
- Senior AVP -operations Utilities Digital Transformation Lean Six Sigma Strategy Crm at EXL
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Kumar
Innovative and results-driven Senior Assistant Vice President (Client Operations) with…
Experience
Senior AVP -operations Utilities Digital Transformation Lean Six Sigma Strategy Crm
Oct 2006 — Present · Pune, IN
In the role of Senior Assistant Vice President at EXL, I’ve had the privilege of leading comprehensive operations in the gas and electricity sectors for nearly two decades. Managing a diverse team of over 700 talented individuals has been incredibly rewarding. A highlight featured spearheading a digital transformation initiative that not only streamlined our processes but also saved clients more than $5 million annually. Building strong relationships with clients has been essential; understanding their unique challenges allows for collaboration on effective solutions. Additionally, implementing Lean Six Sigma methodologies led to a significant reduction in waste—by 25%—and improved operational efficiency. Outside of my core responsibilities, mentoring aspiring professionals is something I truly enjoy. Sharing insights from my experiences while learning from their fresh perspectives fuels my passion for empowering teams toward success.Skills: Operations Leadership | Client Relationship Management | Digital Transformation | Lean Six Sigma | Team Development | Business Strategy| Team Building |Customer Journey Mapping
Education
Army Institute of Management & Technology
MBA
1999 — 2001
AISSMS College of Engineering
BE
1994 — 1998
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