Sameer Jha
IT Analyst | Cybersecurity, Cloud/DevOps (GCP, Azure), IT Support | Google Workspace Admin | ServiceNow | Python Automation
- Role
- IT Analyst at Capgemini
- Location
- Sitamarhi, BR, IN
- LinkedIn followers
- 500 followers
About Sameer Jha
Enterprise Technical Support Specialist with 6+ years of progressive IT support…
Experience
IT Analyst
Mar 2023 — Present · Bengaluru, IN
Delivered IT support across global enterprise environments for Windows, Linux, and MacOS• Managed and optimized cloud environments (GCP and Azure) to reduce costs and improve reliability• Reduced downtime by 15% through proactive troubleshooting and preventive maintenance• Improved security protocols, reducing risk exposure by 25%• Resolved incidents via ServiceNow, improving response time and customer satisfaction by 20%• Developed knowledge base articles and conducted L1 engineer mentoring sessions
Education
Sri Krishna University
Bachelor of Science - BS
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