Sameer Grover
IT Analyst | Application Support Lead at TCS | Ex- Senior Software Developer at OATI
- Role
- IT Analyst Application Support Lead at Tata Consultancy Services
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sameer Grover
Dynamic IT Professional with 9 years of total work experience in Software Development and…
Experience
IT Analyst Application Support Lead
Jun 2022 — Present · Gurugram, IN
My role involves managing and supporting software applications, ensuring seamless production support for a well-reputed Healthcare Project. It also include service transitioning, application maintenance, effective communication, process improvement, knowledge documentation, and training new team members, all aimed at enhancing customer satisfaction and operational efficiency.• Leading service transitioning and achieving significant customer satisfaction milestones.• Providing application support through platforms like ServiceNow.• Triaging issues with clients and providing updates until resolution.• Collaborating with Azure, Windows OS, Network Security, Citrix Engineering, Information Security, and third-party vendors for production environment support.• Conducting daily health checks and automated monitoring with tools like LogicMonitor.• Implementing automated event management through platforms like IGNIO.• Documenting and publishing knowledge articles on Confluence, SharePoint, and OneDrive.• Developing weekly status reports and maintaining effective communication within the team.• Facilitating onboarding and training sessions for new team members.
Education
Satyug Darshan Institute of Engineering & Technology
Bachelor of Technology - BTech
2012 — 2016
Bal Mandir Model Sen Sec School, Affiliated to CBSE, New Delhi
Senior Secondary Education
2011 — 2012
Saraswati Vidya Mandir, Mandi Dabwali, Affiliated to CBSE, New Delhi
Secondary Education
2009 — 2010
Skills
- Management
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