Sameer Ambede

About Sameer Ambede

Technology is a tool that enables greatness” A quote that has found its practical manifestation in my professional journey. A Versatile Tech Support /Service Operations Manager with expertise in ground-up to successful operations, building channel partner / service center networks and expanding market share. Pivotal in leading teams for resolving UPS technical issues, using 5-Why, Fishbone Analysis, RCA, Troubleshooting & Problem Solving Concepts and ensuring World-Class Service Delivery. Throughout my career, I have successfully led various Online UPS Replacement [PAN India], Retrofitting, Up gradation, Process Re-engineering/ Digitisation Projects and Initiatives, in line with changing business needs Key Leader to Drive Change, I have led multiple. What makes me excel in my field is my strategic planning and results-driven approach, in proposing innovative solutions, directly impacting organisational success, reliability of critical power infrastructure, gaining customer satisfaction and establishing the company as a trusted service provider. Committed to maintaining a high level of technical expertise, staying updated on latest advancements in UPS systems, and new technologies Recognized by seniors as UPS Expert, Go-Getter & Problem Solver” and by Colleagues & Friends as “Collaborative and Approachable” always willing to help people. In my free time I like indoor games – 10-meter air pistol and rifle shooting, watching failure event reasoning / mechanism videos and reading fictional books. Having strong work ethics, integrity, and honesty, I have led and mentored highly-talented teams with an equal desire to win. Some of my positives are ability to multitask, work with limited resources, manage challenging tasks and deliver excellent results. Please E-Mail me at s••••••••@gmail.com, if you wish to know more about my experience.Key Milestones: During my present association with Vertiv Energy; Won Employee of the Year Award; successfully: Implemented Global Service Capability Model processes / Service Delivery Models across India to ensure customer satisfaction at every transaction level Analysed Suitability of specific UPS Model for Motor / Industrial Load Applications, modifications in UPS for ECO mode functionality Ensured highest Global Safety Standards PAN India through regular Trainings, First Aid Compliances, Safety Audits, PPEs Tools Planning, Accident Investigation and Corrective Actions, adherence to (OSHA) guidelines to maintain a safe working environment

Experience

1. Director - Technical Support Ups

   Vertiv

   Sep 2007 — Present · Thane, IN

   I am instrumental in steering innovative strategies/ SOPs, setting-up new processes/ systems for achieving market-dominant positions in after sales services & operational excellence Managing smooth operations of UPS systems, for quality support services, maximizing uptime & customer delight Leading a team of Engineers to provide Technical Support for complex projects / on-field UPS issues [3Mw] and operational challenges by working with Field & R&D Teams, resolve quality issues and drive corrective measures Exhibiting expertise in troubleshooting and finding solutions to challenges/ technical issues faced by customers Ensuring optimum resource utilization, inventory, spare-parts, stocks, maintenance and repairs to meet customer demands Building strong customer relationships for augmenting revenue growth, customer satisfaction, loyalty and retention. Studying trend of churned customers by exploring reasons for their exit thereby reducing churn Supporting Marketing, Service Campaigns and Branding to promote company’s services, warranty offerings Driving process improvement, streamlining response/TAT, reducing operational costs, ensuring cost-efficient service operations Promoting safety protocols, environmental sustainability, waste/carbon footprint reduction through energy-efficient practices Coordinating Projects for new technology implementation, retrofitting and upgradation, and ensuring timely completion Expanding network reach by appointment of dealer / franchisees, authorized service centres, making the business viable for channel partners and ensuring healthy ROI

Education

• BITS Pilani Work Integrated Learning Programmes

  B. Tech

  2016 — 2020