Sameer Agrawal

About Sameer Agrawal

Engineering Lead, with 16+ years experience of Design, Development, Maintenance & Delivering Highly Scalable & Distributed Enterprise Software Systems, Along with Leading & managing onshore and offshore teams.Proficient in Software Development Lifecycle process with extensive Communication, Collaboration across multiple teams, and Management experience, focused on Customer Satisfaction.Highly motivated Engineering Leader, delivered numerous software products with hands-on contribution, driving automation, simplifying operations and improving system\'s performance. Full ownership of the services and platforms that includes CI/CD release processes, performance testing, configuration and Infrastructure management.Proficient in dealing with production problems and create solutions to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. Also engaged in service capacity planning and demand forecasting, software performance analysis and system tuning.Strong experience in driving cross-team/org coordination between product development, infrastructure management & incident management teams. Establishing practices and processes for planning and prioritizing site reliability. Managing and Mentoring team of engineers across the region to drive site reliability & production stability.Participating in technical design discussions with various stake holders including Product managers/Customer/development team to ensure that we\'re building a robust/fault tolerant system and keeping the quality high.

Experience

1. Principal Engineering Lead - Sre Sr Service Architect

   Ericsson

   May 2015 — Present · Bellevue, WA, US

   o Technically Leading and managing onshore & offshore team of 15+ engineers. Mentoring and coaching them to help troubleshooting and resolving technical issues & blockers. o Customer interface for all the production issues, new requirements and improvements.o Coordinating with customer’s engineering team, product managers and development team for end to end design improvements, delivery and maintenance support planning, identifying and highlighting red flags/potential risks for production stability.o Working closely with project managers to review & identify gaps in customer requirements, design, functional, non-functional test plan and deciding production deployment strategy.o Incident & Problem Management: Handling major incidents and performed post incident reviews.o Change management: conducted a regular review, approval of change requests. Managed Environments, release cycles, testing cycles, coordinated infrastructure and project changes.o Establishing and rolling out better operations practices for team in order to improve productivity, quality & SLAs, including deployment prioritization, regular bug triaging and change reviews.o Improving process for onboarding new Platform services, ensuring adequate reviews and handover including documentation, detailed Runbooks, sufficient monitoring and appropriate escalation channels have been defined and agreed.

Education

• M.P.C.T Gwalior (Affiliated to R.G.P.V. Bhopal)

  MCA, Computer softwares

  2001 — 2004

Skills

• Product Development
• High Availability Clustering
• Docker Containers
• Ldap
• Project Management
• Pre-Sales
• Telecom Bss
• Jenkins
• Diameter
• Software Lifecycle Management
• Ms Project
• Openstack
• Intelligent Networks
• Change Management
• Requirements Analysis
• Ss7
• Scalable Architecture
• C++
• Perl Script
• Clearcase
• Automation
• Project Planning
• Project Delivery
• Product Design
• Core Java
• C
• Software Development
• Ansible
• Distributed Systems
• Agile Methodologies
• Unix
• Robot Framework
• Unix Shell Scripting
• Devops